HANDLING & ORDER PROCESSING POLICY
For Non-Pedicure Chair Items: Upon receiving order confirmation, our fulfillment center will ship out the product(s) within and up to 72 business hours. Items weigh less than 5 pounds will be shipped out by USPS Priority Mail, and items over 5 pounds will be shipped by FedEx, USPS, or UPS ground.
For Pedicure Chairs: Upon order confirmation, we must collect payment in full if items are being delivered by third party freight. If freight is delivered by Lux Spa, we will collect a deposit of 50% of the total and the remaining shall be collect 5 business days before delivering.
Upon receiving your order, our fulfillment team member will contact you to verify and confirm your order, and proceed to set up delivery date and time.
Delivery may be handled by third party freight company. Once we verified all information is correct, you have up to 24 hours to edit or cancel order(s). Once items is 'shipped', we are not responsible for any charges for re-routing of shipment. We highly recommend that you video record the package for proof if needed to claim any damages with insurance later. Shipment arrival date varies depending on distance, and it may take up to 10 days to receive shipment.
RETURN & EXCHANGE POLICY
Change of Heart: LUX SPA accepts non-pedicure chair & furniture products return within 72 hours of arrival, but will not responsible for shipping cost or shipping arrangement. Items must be in its original box and not damaged to receive full refund. After 72 hours, we will charge a 25% of restocking fee.
We do not accept any return on pedicure chair & furniture once order is confirmed and shipped.
Damaged Item: We inspect all products carefully before boxing them. Upon receiving shipment, client must check for product integrity. Any concerns should be notified to us immediately within 72 hours of arrival.